<aside> 💡 The Transaction Processor validates transactions from imports and mobile. This is a list of Error Codes, Problem Codes and Resolution Suggestions
</aside>
Welcome to the MoveHQ help center! We're here to answer your questions. Can't find what you're looking for? Send our support team an email at [email protected]
| Error Code | Problem Code | Suggestion |
|---|---|---|
| 1 | The parent does not exist in Windfall. | Remove this transaction and create a new one with an existing parent. |
| 2 | The user does not exist in Windfall. | Remove this transaction and create a new one with a user defined for this parent. |
| 3 | The user must be defined within the Parent. | Remove this transaction and create a new one with a user defined for this parent. |
| 4 | The company does not exist in Windfall. | Remove this transaction and create a new one with an existing company. |
| 5 | The company must be defined within the Parent. | Create a new company, or remove this transaction and create a new one. |
| 6 | The warehouse does not exist in Windfall. | Remove this transaction and create a new one with an existing warehouse. |
| 7 | The warehouse must be defined within the Company. | Create a new warehouse, or remove this transaction and create a new one. |
| 8 | The customer is required for this transaction. | Remove this transaction and create a new one with an existing customer. |
| 9 | The customer must be defined within the Company. | Remove this transaction and create a new one with a customer that exists for this company. |
| 10 | Work order does not exist for this customer. | Remove this transaction and create a new one with an existing work order. |
| 11 | Location does not exist in this warehouse. | Add this location to the warehouse, or remove this transaction and create a new one. |
| 12 | Either Inventory Number or Article Number must be specified. | Remove this transaction and create a new one with either an Inventory Number or an Article Number (or both). |
| 13 | Inventory Number already exists in Windfall. | Remove this transaction and create a new one. |
| 14 | Inventory Number does not exist in warehouse. | Check the inventory for this customer. Add the inventory item, or remove this transaction and create a new one. |
| 15 | Article Number does not exist for this customer. | Check the list of articles for this customer. Add the article and resubmit this transaction. |
| 16 | Inventory Number or Article Number does not exist on the work order. | Check the work order for the Inventory or Article Number. Remove this transaction and create a new one. |
| 17 | Exception code does not exist for this company. | Check the available condition codes for this company. Remove the condition and re-add it. |
| 18 | Quantity is not valid for inventory activity | Check the available quantity for this item. Reduce the quantity and re-submit the transaction. |
| 19 | Quantity scanned does not match quantity requested on work order. | Check the work order line item, adjust the requested quantity, and re-submit the transaction. |
| 20 | Location does not exist in this warehouse. | Check the vault location tag and re-submit the transaction. |
| 21 | The target location cannot contain a vault. | Select a different location and re-submit the transaction, or create a new transaction. |
| 22 | The location is not a vault. | Select a vault location and re-submit the transaction. |
| 23 | One or more items in the vault are on an active work order. | Process the item(s) on the work order, or delete this transaction. |
| 24 | This warehouse cannot process transactions | Enable processing transactions for this warehouse. |
| 25 | Component Activity requires a tag number. Check the Component for a tag number. | Add the tag number, or remove this transaction and create a new one. |
| 26 | Component does not exist for this inventory number. | Scan a different inventory number that is a component. |
| 27 | This location is not a pallet. | Select a pallet location and re-submit the transaction. |
| 28 | One or more items on the pallet are on an active work order. | Process the item(s) on the work order, or delete this transaction. |
| 29 | Location does not exist in this warehouse. | Provide a location and re-submit the transaction. |
| 61 | Quantity on the pallet exceeds amount requested | Check the work order and resubmit the transaction |
| 60 | Item does not match Grouping Work Order Line Item | Check the Item and resubmit the transaction |
| 62 | Quantity on the vault exceeds amount requested | Check the work order and resubmit the transaction |
| 63 | The value of a field does not match the field type | Change the value set for the field |
| 65 | There are reserved components associated to the inventory attempting to go OUT. | Un-reserve the components and re-submit the transaction. |
| 66 | Order Number not found for inventory. | Please use a valid order number for the inventory. |
| 64 | Location Out is empty. | Please fill out the location out field and re-submit the transaction. |
| 30 | The target location cannot contain a pallet. | Select a different location and re-submit the transaction, or create a new transaction. |
| 31 | Location does not exist in this warehouse. | Check the pallet location tag and re-submit the transaction. |
| 32 | The inventory count has exceeded the company's maximum inventory feature level. | Contact MoveHQ |
| 33 | The inventory number already exists in the warehouse. | Change the tag number, or delete the transaction. |
| 34 | Item does not exist in the FROM location. | Select a different location, or delete the transaction. |
| 35 | The inventory item does not exist. | Change the tag number or article number, or delete the transaction. |
| 36 | The inventory number already exists for the company. | Change the tag number, or delete the transaction. |
| 37 | The Vault at Residence order has not been imported yet. | Import the order. |
| 38 | Cannot have a letter in the last three characters of the tag. | Change the tag number, or delete the transaction. |
| 39 | The end of the tag cannot increment over 999. | Change the tag number, or delete the transaction. |
| 254 | A fatal error occured in the transaction processing script. | Contact MoveHQ |
| 255 | Activity code does not exist in company. | Remove this transaction and create a new one. |
| 40 | Item is not checked out to this location | Change the item number or location tag. |
| 41 | Slot does not exist in this location. | Change the slot to one within this location, or delete the transaction. |
| 44 | Item does not exist in the FROM location. | Check the location and re-submit the transaction. |
| 42 | Items in this vault are not on this Work Order. | Check the work order number and re-submit the transaction. |
| 43 | Items in this pallet are not on this Work Order. | Check the work order number and re-submit the transaction. |
| 45 | Inventory Number does not exist for this Article | Change the tag number to one that belongs to this article. |
| 56 | Quantity is not valid for component activity | Cannot move a partial quantity of a tagged piece |
| 59 | Customer Order cannot be updated for a MOVE/OUT Activity | Check the Order Number and resubmit the transaction |
| 54 | Component already exists in Inventory item | Check the component and re-submit the transaction |
| 48 | Component TO inventory does not exist. Check the TO inventory and re-submit the transaction. | Check the TO inventory and re-submit the transaction |
| 50 | Customer Order does not exist in Windfall | check the order and re-submit the transaction |
| 53 | Inventory Number does not exist in this location | If the tag number is not currently in a location but is in inventory table. |
| 47 | Cost Center Code does not exist for this customer | Check the cost center code and re-submit the transaction |
| 51 | Customer Order is required for this transaction | Check the order and re-submit the transaction |
| 57 | Quantity scanned on component transaction exceeds quantity requested on work order | Quantity more than available |
| 52 | A CIN Transaction already exists for this component to this inventory piece. | Change the TO inventory or remove this transactions and create a new one |
| 46 | Work order is not a valid and/or active work order | Check the Work order and submit again |
| 58 | Location is not an active Location | Check the location and resubmit |
| 49 | Component FROM inventory does not exist. Check the FROM inventory and re-submit the transaction | Check the FROM inventory and re-submit the transaction |
| 55 | Component does not exist on this Work Order | If they try to move/out a component and is not in the work order |