<aside> 💡 Auto-Backup Settings can be adjusted to take backups of the customer database at specific intervals. Users can also change how many backups to retain on the device. Click the arrows for more information on each step.

</aside>

Welcome to the MoveHQ help center! We're here to answer your questions. Can't find what you're looking for? Send our support team an email at [email protected]

Auto-Backup Settings 📖

1. Navigate to the Backups Screen

   • Begin on the Customers Screen,

   • Hit the Three Dots button in the top right corner

     

   • Select Maintenance

     

   • Select Backup/Restore.

     

2. Open Auto-Backup Settings

   • In the top right corner, hit the Three Dots button

   • Select Auto-Backup Settings

     

3. Adjust Auto-Backup Settings

   <aside> 💡

   The Auto-Backup Settings Screen is where users will determine if a backup database is taken automatically, what is included in the backup, and how often the backup will occur.

   </aside>

   <aside> 💡

   When finished making changes, hit the Back Arrow button in the top left to return to the Backups Screen. Then hit the Back Arrow button again ****to return to the Customers Screen.

   </aside>

   <aside> 💡 Auto Backup Settings

   • Enable Backups: Toggle the Automated Backups feature ON/OFF
   • Include Photos: Toggle ON to include photos with each backup, OFF to skip the photos (They are still available in active customers)
   • Backups To Retain: Set the number of backups to store on the device. Older backups will automatically delete as new ones are taken.

     • MOVEHQ RECOMMENDS RETAINING 20-25

     • Retain fewer backups if images are included

       

   </aside>

   <aside> 💡

   Auto Backup Interval

   

   • Adjust the wheels to set the interval and unit of time. In the image above, the app will automatically backup the database every 4 Hours.
   • Setting the interval too extremely in either direction will cause the device to have too many or too few backups. This may make data recovery more difficult or impossible.
   • MOVEHQ RECOMMENDS A NORMAL INTERVAL OF BETWEEN 4-12 HOURS </aside>

4. When doing a large or complicated job, users may want to increase the interval to 15-20 Minutes. This will take more backups throughout the process, protecting progress. Just remember to change it back to the NORMAL INTERVAL (4-12 hours) when finished.